/* =========================================================================
   Support Center — additive stylesheet, loaded only by support-*.html pages.
   Composes the existing design tokens/classes from styles.css (var(--*),
   .btn, .form-field, .form-message, .notice-panel, .auth-card, .doc-page,
   .faq-item) rather than redefining them — styles.css itself is never
   modified. Only genuinely new component classes live here.
   ========================================================================= */

/* ---- Wide-ish page shell for hub / FAQ / status pages (wider than
   .doc-page's 760px is unnecessary here, so this just reuses .doc-page as-is
   via markup — no override needed). Forms get their own, slightly wider
   card than .auth-page's 440px, since a subject + message textarea needs
   more room than an email/password pair. ---- */
.support-form-page {
  padding: clamp(48px, 6vw, 88px) 0 96px;
}

.support-form-page .container {
  max-width: 620px;
}

.support-form-page h1 {
  font-size: clamp(1.625rem, 1.35rem + 1vw, 2.125rem);
  font-weight: 700;
  letter-spacing: -0.02em;
}

.support-form-page .doc-updated {
  margin-top: 10px;
  color: var(--text-muted);
  font-size: 13.5px;
}

/* Same typography as .doc-page (contact.html etc.) for the plain-text
   trailing content some support-*.html pages include below the form/card
   (e.g. support-contact.html's "Looking for something else?" list). */
.support-form-page h2 {
  font-size: 1.25rem;
  font-weight: 700;
  margin-top: 40px;
  margin-bottom: 12px;
}

.support-form-page p,
.support-form-page li {
  color: var(--text-secondary);
  font-size: 15px;
  line-height: 1.75;
}

.support-form-page ul {
  display: flex;
  flex-direction: column;
  gap: 8px;
  margin-top: 10px;
  padding-left: 20px;
  list-style: disc;
}

.support-form-page a {
  color: var(--accent-hover);
}

.support-form-page a:hover {
  text-decoration: underline;
}

/* ---- Support Center hub — card grid linking to each sub-page ---- */
.support-grid {
  margin-top: 32px;
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
  gap: 18px;
}

.support-tile {
  display: flex;
  flex-direction: column;
  gap: 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 24px;
  background: var(--surface);
  transition: border-color 0.18s var(--ease), background 0.18s var(--ease), transform 0.18s var(--ease);
}

.support-tile:hover {
  border-color: var(--accent-border);
  background: var(--surface-hover);
  transform: translateY(-2px);
}

.support-tile .tile-icon {
  width: 34px;
  height: 34px;
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: var(--radius-sm);
  background: var(--accent-soft);
  border: 1px solid var(--accent-border);
  color: var(--accent-hover);
}

.support-tile .tile-icon svg {
  width: 18px;
  height: 18px;
}

.support-tile h3 {
  font-size: 1.0625rem;
  font-weight: 700;
  color: var(--text-primary);
}

.support-tile p {
  font-size: 13.5px;
  color: var(--text-secondary);
  line-height: 1.55;
}

.support-tile .tile-link {
  margin-top: 4px;
  font-size: 13.5px;
  font-weight: 600;
  color: var(--accent-hover);
}

/* ---- Textarea — styles.css only defines .form-field input[type=...], no
   textarea rule exists yet; this extends the same visual language rather
   than duplicating it. ---- */
.form-field textarea {
  width: 100%;
  min-height: 140px;
  padding: 12px 14px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border-strong);
  background: var(--bg-elevated);
  color: var(--text-primary);
  font: inherit;
  font-size: 15px;
  line-height: 1.55;
  resize: vertical;
  transition: border-color 0.18s var(--ease), background 0.18s var(--ease);
}

.form-field textarea::placeholder {
  color: var(--text-muted);
}

.form-field textarea:hover {
  border-color: var(--border-strong);
}

.form-field textarea:focus {
  outline: none;
  border-color: var(--accent-border);
  background: var(--surface);
}

/* ---- Honeypot field — visually and semantically hidden from real users
   (off-screen, not display:none/visibility:hidden, which some spam bots
   already know to skip) while staying in the tab/DOM flow for bots that
   fill every field programmatically. Real users never see or reach it. ---- */
.hp-field {
  position: absolute;
  left: -9999px;
  top: auto;
  width: 1px;
  height: 1px;
  overflow: hidden;
}

/* ---- Ticket reference shown after a (placeholder) submission ---- */
.ticket-ref {
  display: inline-block;
  margin-top: 6px;
  padding: 3px 10px;
  border-radius: var(--radius-pill);
  background: var(--accent-soft);
  border: 1px solid var(--accent-border);
  color: var(--accent-hover);
  font-family: var(--font-mono);
  font-size: 13px;
  letter-spacing: 0.02em;
}

/* ---- Service status list ---- */
.status-summary {
  margin-top: 28px;
  display: flex;
  align-items: center;
  gap: 12px;
  border: 1px solid rgba(52, 211, 153, 0.35);
  border-radius: var(--radius-lg);
  padding: 18px 22px;
  background: var(--success-soft);
}

.status-summary .status-dot {
  width: 12px;
  height: 12px;
}

.status-summary strong {
  color: var(--text-primary);
  font-size: 15px;
}

.status-list {
  margin-top: 20px;
  display: flex;
  flex-direction: column;
  gap: 1px;
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  overflow: hidden;
}

.status-item {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  padding: 16px 22px;
  background: var(--surface);
}

.status-item .status-name {
  color: var(--text-primary);
  font-size: 14.5px;
  font-weight: 600;
}

.status-item .status-label {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 13px;
  color: var(--text-secondary);
}

.status-dot {
  width: 9px;
  height: 9px;
  border-radius: 50%;
  flex: none;
}

.status-dot.is-ok {
  background: var(--success);
  box-shadow: 0 0 0 3px var(--success-soft);
}

.status-dot.is-degraded {
  background: var(--gold);
  box-shadow: 0 0 0 3px var(--gold-soft);
}

.status-dot.is-down {
  background: #f0576b;
  box-shadow: 0 0 0 3px rgba(240, 87, 107, 0.14);
}

.status-note {
  margin-top: 18px;
  font-size: 12.5px;
  color: var(--text-muted);
}

/* =========================================================================
   Admin dashboard (admin/tickets.html) — private, unlinked page. Reuses the
   same tokens/patterns as the rest of the Support Center rather than
   introducing a parallel visual language.
   ========================================================================= */

.admin-page {
  padding: clamp(32px, 5vw, 56px) 0 96px;
}

.admin-page .container {
  max-width: 960px;
}

.admin-page h1 {
  font-size: clamp(1.5rem, 1.3rem + 0.8vw, 1.875rem);
  font-weight: 700;
  letter-spacing: -0.02em;
}

.admin-toolbar {
  margin-top: 20px;
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 12px;
  justify-content: space-between;
}

.admin-toolbar .field-group {
  display: flex;
  align-items: center;
  gap: 8px;
}

.admin-toolbar label {
  font-size: 13px;
  color: var(--text-secondary);
}

.admin-select {
  height: 38px;
  padding: 0 12px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border-strong);
  background: var(--bg-elevated);
  color: var(--text-primary);
  font: inherit;
  font-size: 14px;
}

.admin-select:focus {
  outline: none;
  border-color: var(--accent-border);
}

.ticket-table-wrap {
  margin-top: 20px;
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  overflow: auto;
}

.ticket-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 13.5px;
}

.ticket-table th,
.ticket-table td {
  padding: 12px 16px;
  text-align: left;
  vertical-align: top;
  border-bottom: 1px solid var(--border);
  white-space: nowrap;
}

.ticket-table td.ticket-subject-cell,
.ticket-table td.ticket-message-cell {
  white-space: normal;
  max-width: 320px;
}

.ticket-table th {
  background: var(--bg-elevated);
  color: var(--text-muted);
  font-size: 11.5px;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  font-weight: 700;
}

.ticket-table tbody tr:last-child td {
  border-bottom: none;
}

.ticket-table tbody tr:hover {
  background: var(--surface-hover);
}

.ticket-number-cell {
  font-family: var(--font-mono);
  color: var(--accent-hover);
}

.ticket-type-badge {
  display: inline-block;
  padding: 2px 9px;
  border-radius: var(--radius-pill);
  font-size: 11.5px;
  font-weight: 600;
  background: var(--surface);
  border: 1px solid var(--border-strong);
  color: var(--text-secondary);
}

.admin-empty,
.admin-loading {
  margin-top: 20px;
  padding: 32px;
  text-align: center;
  color: var(--text-muted);
  border: 1px dashed var(--border-strong);
  border-radius: var(--radius-lg);
}