Frequently asked questions
Can't find what you need? Contact support.
Download the app and it automatically starts a 7-day trial with full Pro access — including Bulk Generator and Publishing Center. No credit card is required to start, and the trial can't be reset by reactivating.
Your account moves to the Free plan automatically. You keep the AI Listing Generator, Export Center, AI Playground, History and Analytics — Bulk Generator and Publishing Center are paused until you upgrade to Pro.
Yes — Pro and Business have live self-serve checkout through PayPal. The fastest way to get full access today is the 7-day free trial, which requires no payment at all.
Etsy, Shopify, Amazon and eBay today, for both listing generation and direct publishing via Publishing Center.
NEXGAINIO AI Pro is a desktop application — your listings, history and settings are stored locally on your machine. See our Privacy Policy for full details.
Use Submit a complaint for something that isn't working, or Suggest a feature for an idea — both are on the Support Center.
Check the Service status page for the current state of the website, checkout and account systems.
Yes — see our Refund Policy for the details, or reach out via Contact support and we'll help directly.